Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

DLG Psychology Ltd, Springbank Clinic, 13 Pembroke Road, SEVENOAKS, Kent, TN13 1XR, GB

07516 181727

enquiries@dlgpsychology.co.uk

We collect or use the following information to provide services and goods, including delivery:

· Names and contact details

· Addresses

· Date of birth

· Health information (including dietary requirements, allergies and health conditions)

· Health and safety information

· Website user information (including user journeys and cookie tracking)

· Photographs or video recordings

· Call recordings

· Records of meetings and decisions

· Identification documents

We also collect or use the following information to provide services and goods, including delivery:

· Health information

· Sex life information

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

· Names and contact information

· Customer or client accounts and records

· Information relating to health and safety

We also collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

· Health information

· Sex life information

We collect or use the following information to comply with legal requirements:

· Identification documents

Our lawful bases for collecting or using personal information to provide services and goods are:

· Consent

· Legitimate interest:

o Client welfare and protection

· Vital interests

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

· Consent

· Vital interests

Our lawful bases for collecting or using personal information for legal requirements are:

· Consent

· People directly

· Health care providers

· Insurance companies

· Legal and judicial sector organisations

· Schools, colleges, universities or other education organisations

Information and data is kept Ad infinitum

· Insurance companies

· Health care providers

· Organisations we need to share information with for safeguarding reasons

· Professional or legal advisors

· Relevant regulatory authorities

· Professional consultants

· Organisations we’re legally obliged to share personal information with

· Emergency services (where necessary)

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

21 May 2024